Cancellation & Refund Policy

This policy describes how Paygenics Solution handles cancellation and refund requests for digital gift-card enquiries and confirmed orders. The outcome depends on the stage of the order, the voucher issuer’s rules, and applicable law.

1. Enquiries and quotations

Submitting an enquiry or requesting a quotation does not constitute a paid order. You may withdraw an enquiry before an order is confirmed without a cancellation charge from Paygenics.

2. Before voucher issuance

If payment has been made but the voucher has not yet been issued, contact us promptly with your order reference and payment details. We will assess whether cancellation is possible, including any provider commitments already made.

3. After voucher issuance

Digital vouchers are generally difficult to cancel once a valid code, PIN, or redemption link has been issued. Refunds or replacements are not automatically available for a change of mind, an incorrect recipient supplied by the customer, or an already redeemed voucher. Any exception depends on issuer approval and applicable consumer law.

4. Incorrect, undelivered or non-working vouchers

If you receive an incorrect voucher, do not receive an agreed delivery, or cannot redeem a code that should be valid, contact us with the order reference and supporting information. We will investigate with the relevant provider and arrange an appropriate remedy where required, including correction, replacement, or refund as applicable.

5. Refund method and timing

Where a refund is approved, we will confirm the amount, method and expected processing time in writing. Bank and payment-provider processing times may vary. We do not promise a fixed refund period unless confirmed for the particular transaction.

6. How to request assistance

Do not share full payment-card numbers, passwords or voucher PINs in an unsecured message. Include your name, order reference, voucher brand, date, issue description and a safe contact method.

For policy questions, contact ayaz@paygenics.in or WhatsApp +91 7980226266. Our correspondence address is DHARSA DHAKSHIN PARA, Kolkata, West Bengal, India 711113.